Shipping and Delivery - Terms and Conditions Tea and Saffron

As all products are made to order we do offer the same day dispatch, also, you are welcome to schedule the time and date of delivery.

Fee:

Location: Baku

Cost: free

Apsheron Peninsula: 15 AZN

Other cities of Azerbaijan: 35-50 AZN

If you would like Special or Guaranteed delivery, then please use the contact form or email us at store@niveusflos.com with your request and we can provide you with a quote.

Delivery Terms

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate as we cannot accept liability for an incorrect shipping address given. We cannot accept any liability for any loss or damage to the goods once they have been marked as delivered to the stated address.

We do ship worldwide, but if your country is not included then please let us know. Whilst we take all reasonable care to conform with a specific countries import rules, it is ultimately your responsibility to ensure that there are no import restriction on dry tea products. Although we anticipate shipping time should be 5-7 working days for delivery, for more distant locations from the UK, it could be anywhere up to 14-21 days due to logistics within the receiving country,

Returns & Refunds

We ask that you always check your orders as soon as you receive them. If you are not happy with your purchase, please contact us as soon as possible via email - store@niveusflos.com. You are entitled to the right to cancel your order with us within fourteen days of the receipt of your goods in exchange for a full refund (excluding shipping) providing it is for a non- perishable item. Any teas purchased cannot be refunded or exchanged due to the possibility of contamination once it has left our hands, unless the item has been received damaged.

All non perishable items must be returned in unused, undamaged condition in their original packaging. We cannot accept liability for goods lost in the post.

IMPORTANT INFORMATION FOR EU CUSTOMERS

Any import taxes, duties and additional fees charged by your local postal service remain your responsibility and we cannot be held liable for these. Failure to pay these fees which results in the order being returned to us will not be eligible for refund of products shipped which are of a perishable nature. Please note we will NOT refund the cost of shipping for perishable or non-perishable products.

  • Up to $200.00

    We anticipate that orders for delivery outside of the Azerbaijan should be received within 7-21 business days from the date your parcel is shipped. You will receive an email notification advising you of dispatch along with the Tracking Number. Please be aware that we cannot guarantee a delivery date.

    At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available.

  • Over $100.00

    We anticipate that orders for delivery outside of the Azerbaijan should be received within 7-21 business days from the date your parcel is shipped. You will receive an email notification advising you of dispatch along with the Tracking Number. Please be aware that we cannot guarantee a delivery date.

    At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available.

  • $150.00 - £200.00

    We anticipate that orders for delivery outside of the Azerbaijan should be received within 7-21 business days from the date your parcel is shipped. You will receive an email notification advising you of dispatch along with the Tracking Number. Please be aware that we cannot guarantee a delivery date.

    At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available.

  • Up to $50-100

    We anticipate that orders for delivery outside of the Azerbaijan should be received within 7-21 business days from the date your parcel is shipped. You will receive an email notification advising you of dispatch along with the Tracking Number. Please be aware that we cannot guarantee a delivery date.

    At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available.

  • Up to $70-200

    We anticipate that orders for delivery outside of the Azerbaijan should be received within 7-21 business days from the date your parcel is shipped. You will receive an email notification advising you of dispatch along with the Tracking Number. Please be aware that we cannot guarantee a delivery date.

    At peak times, signatures will be required - except those countries where signatures via chosen local delivery services is not available